Privacy Policy

We collect information from you when you visit our Site, register an account on our Site, or place an order.

When visiting our Site, we collect information about the date and time of visit, the pages visited, time spent on those pages, the device and browser being used, and the country the Site is being accessed from. We also collect hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.

When ordering or registering on our Site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, or credit card information.

Any data we request that is not required will be specified as voluntary or optional.


Any of the information we collect from you may be used in one of the following ways:

§ To process transactions.

§ To send you information about specials and promotions that we may be having on our Site.

§ To enhance our Site to provide better service and functionality to our customers.

§ To show you ads that are more likely to be relevant to you based upon your interests.

§ Your data will not be sold or leased to any other entities

IMPORTANT: Before Ordering

§ Computer monitors, cell phones, and tablets can show color differently and cannot always display textures.  If you are unsure of the color or texture, we do offer samples on most of our products for a small fee.

§ Please make sure to provide the correct shipping address when ordering.  Addresses cannot be changed once the order has been processed and shipped.


 One Hundred percent (100%) payment for product and shipping is due upon execution of order and prior to shipment.

 Your receipt of any goods shall be an unqualified acceptance of and a waiver of any and all claims not made in writing to Company within seven (7) business days after such receipt. Defect of part of the merchandise shall not be grounds for rejection by Buyer of all of such merchandise, nor all of the particular item in which such defect is found, nor shall be grounds for the cancellation of the undelivered portions thereof.

 Products are shipped via common carrier. Orders requested to be shipped via special carrier or air freight must be specified at time of ordering. All shipping charges will be the responsibility of the customer.

 The risk of loss to the goods purchased by you from the Company and subject to these Terms and Conditions shall pass to you as soon as such goods are presented to a carrier for delivery to you. Title to the goods shall remain with Company until your tender of payment. Company cannot be held liable for damage or loss of shipment by a freight carrier.

All sales are final. Company cannot and does not assume responsibility for the errors of others. Products ordered incorrectly cannot be returned without prior approval. In the event Cali Bamboo agrees to accept a return, a “Return Authorization” form will be provided by Company and must accompany the product. All returns shall have freight and related costs prepaid by the customer from the point of origin. Returned product must be new and in marketable condition. Additionally, there will be a twenty-five percent (25%) restocking fee on all returned product. All freight charges are 100% non-refundable.

 Orders are processed as they are received. Once they are put into production, add-ons may have to be treated as a new order and may delay shipment of the original order. Cancellations and/or change orders are subject to approval by Company.

 Please refer to our limited warranty, which is incorporated by reference and which has been made available to you. We cannot be responsible for uneven subfloors, a lack of acclimation time, poor workmanship on behalf of the installers, improper humidity levels within the dwelling, not following the installation instructions etc.